Terms and conditions

Welcome to the official website of WENS TRAVEL TOUR. Please read and understand the terms and conditions below before using our website.


This website is the property of WENS TRAVEL STORE, a company registered in Romania with the Trade Register number J06/856/2008, with a unique registration code RO9219790 and with its registered office in Romania. The published content of this website is the property of WENS TRAVEL STORE, which also reserves the right to the database associated with this website. All rights are reserved.

Acceptance of terms and conditions

By accessing this website, you agree to the following terms and conditions, without any further       restrictions,       and       to       the       copyright       notice       located       at

 https://www.wenstravelstore.ro/ .  If  you do not agree to any of the points  described below, you may not use this website in any way. The minimum age for  using this website is restricted to persons under 18 years of age, the legal  minimum age in Romania. We consider that the use of the website, logging in and accessing services implies the implicit acceptance of these terms and conditions, with all the consequences that arise from accepting them.

We do not declare or guarantee:

  • The accuracy or completeness of the material published on this website
  • The availability of this website or its operation without errors or interruptions
  • The compatibility of this website with the operation system and software on your computer
  • That this website may not contain virus infections at any given time


WENS TRAVEL STORE provides you with an automated system that allows you to search and check availability for various tourist services and allows you to make the desired reservation. You can choose from a multitude of services on the site, having the possibility to make reservations for tourist services directly from the site, as well as pay for these services through our online payment system.

The purpose allowed for using this site is to obtain information about the offers and tourist programs. Any use for other purposes than this is not allowed. WENS TRAVEL STORE acts as an agent for third-party providers such as: hotels, guesthouses, others

(Tourist Service Providers). WENS TRAVEL STORE does not assume any responsibility for the tourist products and services offered by Tourist Service Providers and does not guarantee in any way (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this site.

Information published on the website

SC WENS TOUR SRL provides general information through the website for consulting purposes. Please note that the information published on the Site may be modified at any time. It is necessary to check with the Service Provider, the tourist office at the destination, that the information appearing on the site is up-to-date. SC WENS TOUR SRL does not provide any guarantee regarding travel document arrangements (passports, visas, necessary vaccines), that the information on the site is updated. Therefore, it is the user’s responsibility to ensure that they will travel in accordance with the measures applicable to these travel documents.

SC WENS TOUR SRL does not guarantee that the information on the site (including, but not limited to, rates, descriptions or data) may not have errors or omissions, but we will make every effort to correct errors (correctable) as soon as they are brought to our attention.

The information and photographs of the accommodation units are informative and are provided by our partners or taken from their presentation sites. The photographs presented on the site are generic and cannot be considered contractual, they represent only our efforts to improve the quality of information about the conditions of the accommodation units. We make continuous efforts to maintain the accuracy and timeliness of the information, but we do not guarantee that the information is complete, up-to-date or error-free. We recommend consulting the official websites of the hotels or asking for updated information from the agency.

Hotels reserve the right to make changes to the all-inclusive program presented on the site without prior notice.

Personal information is made available to the site to be able to receive or use certain services and is protected under the law. By completing the fields in the online registration forms, users agree that the personal data they register will enter the agency’s database and receive messages about products and services, promotions, contests   or   any   other   editorial   and   marketing   actions   in   the   future   by

 https://www.wenstravelstore.ro/ .

The terms and conditions of the tour services providers

Any booking made on the website will be considered as the user’s intent to purchase a certain tourist product or service from the Tourist Service Provider. If your request is accepted, you will receive a confirmation email from SC WENS TOUR SRL and this contract will come into effect. All tourist services published on the website are subject to the availability of the Tourist Service Providers. The terms and conditions of these (including the passenger transport rules imposed by airlines) will be in addition to the terms and conditions of this website.

The terms of the Tourist Service Providers may include provisions regarding various payment procedures, obligations, cancellations, changes to reservations, and refunds (if any) or other types of restrictions. Some airlines may impose additional fees. SC WENS TOUR SRL is not responsible for costs that may arise during transfers from one airport/terminal to another. Also, some hotels may collect different local taxes.

At the time of your navigation on the website, you may notice references to different terms and conditions applicable to special offers. Please read these terms carefully, but please contact SC WENS TOUR SRL for complete details.

You are directly responsible for compliance with the conditions imposed by the Tourist Service Provider regarding boarding times, reconfirming flights or any other rules.


In case you want to cancel or modify the reserved or purchased service (and the Tourist Services Provider allows this), it is your responsibility to inform SC WENS TOUR SRL online, in writing or by phone of your intentions. In certain cases it may not be possible to cancel/modify certain tourist services or you may have to meet certain requirements for these actions.

SC WENS TOUR SRL or the Tourist Services Provider accept all forms of written requests as they cannot cancel/modify the tourist service before receiving your firm request. You can cancel your reservation through the website in accordance with the terms and conditions of the Tourist Services Provider.

In the event of a reservation modification (including, but not limited to, cancellations, refund of amounts, name changes), SC WENS TOUR SRL reserves the right to apply certain fees to cover the administrative costs that may result from this action. These fees differ from the fees imposed directly by the Tourist Services Provider.


Other payment methods besides those presented on the website are not accepted and we do not assume any responsibility for money sent through courier services. Depending on the terms and conditions imposed by the hotels, at the time of booking, you may be required to pay the full or partial amount for the reserved service, and the payment will be made to the WENS TRAVEL STORE account.

The agency does not assume any obligation to issue tickets, vouchers or other travel documents in case of non-payment of the ordered services. In any case, you are responsible for paying the amounts related to the tourist services ordered.

Payment can be made with the main recognized and detailed credit cards on the website.

SC WENS TOUR SRL or the Tourist Service Provider reserves the right to charge any additional taxes (or commissions) that may arise at the time of credit card reservations. In this case, you will be informed about the applicable commissions. SC WENS TOUR SRL reserves the right to transfer the costs generated by charge back penalties. If your reservation is paid with the credit card of another person, we reserve the right to request written authorization from that person.

In the event that your credit card issuer requests it, SC WENS TOUR SRL or the Tourist Service Provider reserves the right to send tickets, vouchers or other travel documents to the address declared by you at the time of issuing the credit card. Incorrect information about this address may result in the cancellation of the reservation, delayed delivery of travel documents and may increase the confirmed rate. Please make sure that your billing address details match those on your account statement. In addition, to minimize the effects of credit card fraud attempts, before issuing travel documents, we reserve the right to perform random checks, to request proof of your address and a copy of your credit card, as well as a recent account statement.

All rates and taxes may fluctuate due to changes in the exchange rate.

Limitation of liability

Upon the explicit request of the user addressed to the email address protectiedate@wens.ro, the agency undertakes to rectify, update, block, delete or anonymize the personal data of the user, free of charge, in accordance with the legal provisions on the protection of personal data and the free movement of such data. WENS TRAVEL STORE undertakes not to make the email address of the users public and not to disclose it to a third party, unless it is among the partners explicitly agreed upon, unless this is necessary to comply with the law and / or judicial procedures. We are not responsible for attacks aimed at theft or vandalism that may lead to the disclosure or compromise of data. We do not assume any responsibility for situations where the user publishes his or her address or any other personal data, voluntarily, in a public message on any of the website pages.

Intellectual property

All intellectual property rights related to the content of this website (including, without limitation, trademarks, images and logos) are the property of WENS TRAVEL STORE.

You do not acquire any rights to the content of this website except for the limited right to use the website in accordance with the terms and conditions.

User obligations

By this document, the user agrees to comply with the following obligations including but not limited to:

  • Financial responsibility for all transactions carried out in your account or
  • You are over 18 years of age and have legal capacity to initiate legal
  • Guaranteeing the veracity of the data provided about yourself or you family members.
  • Not using the Site for speculative purposes, generating false or fraudulent reservations.
  • Prohibiting the transmission of political, pornographic, racist or other materials that violate the law.
  • Obligation not to alter, copy, transmit, distribute, sell, display, license or reproduce the content of the Site except for personal and non-commercial use of a single copy of the information contained in the

Use of the website

SC WENS TOUR SRL is not responsible for the user’s ability to access or use the Site, nor for the failures generated by the lack of these abilities.

You are welcome to use this website in accordance with these terms and you may print and/or download information from this website for personal use, but not for commercial purposes.

You do not have permission:

  • to establish a link between this website and any other website, or to frame any part of this website without our prior consent;
  • to carry out hacking actions, to use this website to transmit computer viruses or to use this website for illegal purposes;
  • to use for dishonesty or to modify the content you copy from this website or to use this content without publishing copyright warnings and other intellectual property rights that we use in connection with this content, in the same way and in the same form presented on the

If you violate these terms or our privacy policy, we may suspend or block your access to this website.


On the website, you can find a newsletter registration form. You can subscribe to it by inserting your email address. This represents your agreement for receiving news, special offers, and other information.

Users who have subscribed to the newsletters sent by SC WENS TOUR SRL can unsubscribe by clicking on the unsubscribe link sent with the email message.

Any problems related to the newsletter section can be addressed with a written request to our address specified on the Contact page.

Link to other sites

This Site may contain links to other external web pages operated by other parties.

Links to other websites are provided for the convenience of using the site. You will access, download, navigate, and use such websites at your own risk without incurring any liability on our part.

SC WENS TOUR SRL has no control or association with these web pages and assumes no responsibility for the accuracy, integrity, or quality of these web pages of the parties involved.

The content of these external web pages does not reflect the products, services, or information provided by the agency. Any opinions regarding the content of these external web pages should be directed to the administrators of the pages in question.

Prohibition of access

SC WENS TOUR SRL reserves the right to deny access to the website at any time without prior notice.

Responsibility of SC WENS TOUR SRL agency

SC WENS TOUR SRL is not responsible for indirect losses resulting from the provisions of this contract, from the defective use of the website or the tourist services reserved and purchased on the website. SC WENS TOUR SRL is only responsible for direct losses whose value will not exceed the total cost of the tourist services purchased (except in cases of death or personal injuries whose value has no limit).

Force majeure

SC WENS TOUR SRL is not responsible in case of major events caused by force majeure. Major events include but are not limited to, government interventions, wars, kidnappings, fires, floods, accidents, storms, strikes, terrorist attacks or industrial actions that may affect SC WENS TOUR SRL or its suppliers.

Exchange rate



The exchange rates quoted on the website are sourced from various sources and may not be updated daily. It is mandatory to check the exchange rates on the day of booking.

Changes to the site

SC WENS TOUR SRL reserves the right to modify the design or content of the website, including the availability of travel service providers, the database, and other features. SC WENS TOUR SRL may also modify these terms and conditions at certain intervals, without prior notice, and it is the user’s responsibility to review this policy before placing an order on the website.

Registered trademark

The copyright, property rights, and content of the Site belong to WENS TRAVEL STORE. The material contained on the Site is the property of SC WENS TOUR SRL or its affiliates, except in cases where it is recognized as belonging to other parties involved.

The names as well as other trademarks, logos or graphics contained in the Site are registered trademarks of SC WENS TOUR SRL or its affiliates. Other company names, products or services that appear on the Site may be registered trademarks of their respective owners.

The user has no right or license to use these registered trademarks. If the user believes that the photographs or texts published on the site infringe copyright law, they are asked to report this through the contact form available in the Contact Page, mentioning the page and the content that contravenes the law.

SC WENS TOUR SRL uses promotional materials provided by third parties and cannot control or verify their origin. SC WENS TOUR SRL will immediately remove any illegal material from the site and will inform the injured party about this.


By this document, you agree to the use of your personal information by SC WENS TOUR SRL or its affiliates and other parties involved, in accordance with the terms and for the stated purpose outlined in the SC WENS TOUR SRL agency’s Privacy Policy found on its website. If you have any questions regarding the privacy policy, please contact us through email or in writing at the addresses listed on the Contact page. The personal data collected is used by WENS TRAVEL STORE exclusively for fulfilling its contractual obligations to tourists, issuing invoices, vouchers, notifications to hotels, other tour operators, embassies or insurance companies, only if the services purchased by customers require it. The agency SC WENS TOUR SRL does not disclose personal data to other third parties for purposes other than those mentioned.

In accordance with EU Regulation 2016/679 and EU Directive 2016/680 for the protection of individuals with regard to the processing of personal data, free movement of such data, and the protection of private life in the electronic communications sector, SC WENS TOUR SRL will manage personal data provided by you in a safe and secure manner and only for specific purposes.

In accordance with the legislation, you have the right of access, the right to intervene on the data, the right not to be subject to an individual decision and the right to address justice. Additionally, you have the right to object to the processing of personal data concerning you and to request the deletion of data.

However, we must mention that it is impossible for us to process reservations that do not contain these mandatory data.

Security policy

SC WENS TOUR SRL agency takes care to provide high protection for personal data saved on its own systems. We ask users to be aware, however, that no information transmitted via the Internet is completely secure. Therefore, you should be careful when registering personal data online. We take reasonable measures to ensure the security of information when we receive it. We will only disclose personal data if the law requires us to do so or if we are firmly convinced that it is absolutely necessary to comply with the law, cooperate with authorities or protect the legal rights of WENS TRAVEL STORE.


A cookie is a “.txt” file provided to your browser by a web server, which can be placed on your hard drive. Most browsers are set to accept these cookies. If you do not want this, you can reset your browser to be notified each time you receive a cookie, or refuse to accept these cookies. It is important to know that if you have set your browser to

refuse cookies, you will not be able to make reservations on our website. In addition to the cookies set by the agency, our website uses promotion services that may set their own cookies and Facebook and Google services for media sharing and statistics on accessing the website. Cookies can be used to compile data on the understanding and use of the services provided, or the type of browser. It is possible that this third party may download cookies on your computer, which will allow them to collect statistical data on personalized content and for monitoring campaigns. SC WENS TOUR SRL cannot control and does not have access to the cookies on your computer, installed by a third party.

Governing law

These Terms and Conditions constitute the contract between the User and the agency SC WENS TOUR SRL and are governed by the laws of Romania.